1. Who we are
Lakeland Key Service ("we", "us") is a locksmith company serving Lakeland, FL 33815 and Polk County. We provide lock installation, rekeying, lock repair, smart locks, key duplication, car keys and fobs, safes and commercial locksmith work. This policy covers lakelandkeyservice.com and any request you send us through it, by phone or by text.
2. Information we collect
- Booking requests: your name, phone number, property address, ZIP code, email (optional), the service you need, how soon you need it, whether the property is a home or business, and any details you share about the job.
- Service information: details gathered during visits, such as the lock or key work completed, keys issued, codes set up, quotes, invoices and photos of the work.
- Technical information: the page you submitted a form from, campaign tags (for example UTM codes or ad click IDs), your IP address, browser type and basic usage data.
We do not ask for payment card numbers, Social Security numbers or other sensitive financial information through this website.
3. How we use your information
- To contact you about your request and schedule an appointment.
- To check your lock or door, prepare a quote, and complete the work you approve.
- To keep key and job records for warranty questions, key control and tax purposes.
- To send appointment confirmations and reminders.
- To handle warranty questions and follow-up service on work we performed.
- To see which pages and advertising bring in requests, so we can improve the website.
We do not sell your personal information, and we do not use it for anything unrelated to your locksmith service.
4. When we share it
We share only what is needed, only with:
- The licensed technician who performs your service.
- Government authorities, only when the law requires us to share records with them.
- Parties you authorize, such as a property manager, landlord or lender receiving a copy of a key or lock record you ask us to send.
- Service providers who help us run the business, such as phone, email, scheduling and website hosting providers, under confidentiality obligations.
- Authorities, if required by law.
5. Calls, texts and email
When you send a request, we will call, text or email you about that request only. Calls to our business line may be recorded for quality and training. Message and data rates may apply to texts. Reply STOP to any text, or tell us at any time, if you prefer a different way to be contacted. We do not send marketing texts without your separate consent.
6. Access to your property
If you give us a gate code, lockbox code or key so we can service your property while you are away, we use it only for scheduled visits and do not share it. Tell us whenever access details change, and we will update or delete them on request.
7. Photos and job records
We may photograph the lock, door or key work we complete to document the job. These photos stay in your service file. We will only use photos of your property on our website or social media with your permission, and never with your address or anything that identifies you.
8. Cookies and analytics
The website uses a small amount of browser storage to remember how you arrived (for example from an ad) and may use analytics tools to measure visits. Embedded Google Maps and web fonts are loaded from third parties, which may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings.
9. How long we keep it
We keep booking requests for up to 24 months so we can follow up and answer questions. For completed jobs, we keep job records, photos and invoices for as long as needed for warranty questions and as required by tax law. We use reasonable safeguards to protect this information.
10. Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you. We will respond within 30 days. We may need to keep certain records that the law requires, such as invoices. This website is meant for adults; we do not knowingly collect information from children under 13.
11. Contact us
Questions about this policy or your information? Contact Lakeland Key Service:
846 W Main St
Lakeland, FL 33815
Phone: (863) 555-0138
Website: lakelandkeyservice.com
We may update this policy from time to time. The date at the top of the page shows the latest version. See also our Terms & Conditions.